Shirin Damji Insurance Advisors

Privacy Polices & Procedures

At Shirin Damji Insurance Advisors (“the Company”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, store, and protect your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian regulations.

The Personal Information Protection and Electronic Documents Act (“PIPEDA”) applies to all organizations engaged in commercial activities across Canada, except in those provinces that have substantially similar laws.

PIPEDA also applies to the federally-regulated private sector regardless of where situated and to personal information (“PI”) in inter-provincial and international transactions. Because virtually all insurers with which MGAs do business are federally regulated, the customer information we collect, use and retain on behalf of insurers is subject to PIPEDA. The information we collect on Advisors is protected by PIPEDA or by substantially similar provincial regulation.

PIPEDA applies to employee information only in organizations that are engaged in federal works, undertakings or businesses, such as most insurers.

Contact Information — Privacy Officer

If you have questions about this Privacy Policy or wish to file a privacy-related inquiry, please contact:

Privacy Officer
Shirin Damji
[email protected]

Last Updated: December 2, 2025

Information We Collect

We may collect personal information when you:

⇒ Complete a consent form or client request form

⇒ Request a quote or consultation

⇒ Apply for insurance or financial products

⇒ Book an appointment

⇒ Communicate with us by email, phone, or online forms

⇒ Participate in virtual meetings

⇒ Access our website or digital resources

The personal information we collect may include:

⇒ Name, address, phone number, and email

⇒ Date of birth

⇒ Financial information required for insurance or investment assessments

⇒ Identification documents

⇒ Beneficiary information

⇒ Insurance policy details

⇒ Communication preferences

⇒ Any information submitted through our online forms

How We Use Your Information

We use your information to:

⇒ Assess your insurance and financial planning needs

⇒ Provide product recommendations

⇒ Process applications and service requests

⇒ Maintain accurate and ongoing client records

⇒ Communicate regarding appointments, policy updates, or required documents

⇒ Provide educational materials or newsletters (only with consent)

⇒ Comply with regulatory requirements

⇒ Improve our website and client communication experience

We will never sell your information.

Consent to Electronic Communication, Documents, and Signatures

By submitting forms or communicating electronically, you consent to receive documents, communications, disclosures, and notices electronically. You are responsible for maintaining access to the necessary technology to view, store, or download documents.

Hard copies may be requested, but may result in additional processing time.

We accept electronic signatures, which carry the same legal effect as handwritten signatures. No third-party certification is required to validate your e-signature.

Audio/Video Consent (If Applicable)

If virtual meetings are recorded for documentation or service quality purposes, we will inform you in advance. By participating, you consent to audio/video recording unless otherwise specified.

Disclosure of Personal Information

We may disclose your personal information to:

⇒ Insurance carriers

⇒ MGAs (Managing General Agencies)

⇒ Third-party service providers assisting with applications

⇒ Compliance, auditing, or legal authorities where required by law

⇒ Authorized representatives working directly with your case

We disclose only the information necessary to fulfill these purposes.

Data Storage & Security

We use secure digital platforms such as:

⇒ Google Workspace

⇒ Encrypted document storage

⇒ Secure client forms

⇒ Authorized CRM systems

We implement reasonable administrative, technical, and physical safeguards to protect your information from loss, unauthorized access, or misuse.

Retention of Information

We retain client information only as long as necessary to:

⇒ Provide ongoing services

⇒ Meet legal or regulatory obligations

⇒ Resolve disputes or audit requirements

When information is no longer required, it is securely deleted or archived.

Access, Correction, and Withdrawal of Consent

You may:

⇒ Request access to your personal information

⇒ Request corrections to inaccurate or incomplete information

⇒ Withdraw consent to communication or data use

To update or withdraw consent, contact:
[email protected]

Withdrawal of consent may affect our ability to provide certain services.

Links to Third-Party Sites

Our website may contain links to third-party carrier pages or external tools.
We are not responsible for the privacy practices of those websites.